SaleMate Privacy Policy

Last Updated: December 20, 2025

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Full name and email address
• Phone number and business information
• Real estate license details (if applicable)
• Company name and position
• Profile preferences and settings
• Authentication credentials (securely encrypted)

1.2 Lead and Business Data

Lead information we provide includes:

• Prospect contact information (name, phone, email)
• Project interest and preferences
• Lead source and acquisition date
• Geographic location and demographics
• Communication history and notes
• Property information and transaction data

1.3 Mobile Device Data

When you use our mobile application, we may collect:

• Device Information: Device model, operating system version, unique device identifiers
• Location Data: Precise location (GPS) and approximate location (network-based) when you use map features or track property visits
• Camera & Photos: Images you capture or select for property listings and lead documentation
• Contacts: Contact information you choose to import or access for client communication
• Calendar: Calendar events and reminders you create for meetings and appointments
• Audio: Voice notes and recordings you create for lead documentation
• Biometric Data: Face ID, Touch ID, or fingerprint data (stored locally on your device, never transmitted to our servers)

1.4 Usage and Analytics Data

We automatically collect:

• App usage patterns and feature interactions
• Device information and app version
• IP address and network information
• Login times and session duration
• Error logs and crash reports
• Performance metrics

1.5 Communication Data

When you use communication features, we collect:

• WhatsApp messages sent and received through the app
• Email communications
• SMS messages (if applicable)
• Push notification preferences and delivery status

2. How We Use Your Information

2.1 Service Provision

• Deliver purchased leads to your account
• Process payments and manage subscriptions
• Provide customer support and assistance
• Send important service notifications
• Maintain and improve platform functionality
• Enable WhatsApp messaging and communication features
• Display property locations on maps
• Schedule meetings and reminders

2.2 Communication

• Send order confirmations and receipts
• Provide lead delivery notifications
• Share important platform updates
• Respond to support requests
• Send push notifications for important events
• Send marketing communications (with your consent)

2.3 Analytics and Improvement

• Analyze usage patterns to improve services
• Monitor platform performance and security
• Develop new features and capabilities
• Conduct research and market analysis
• Ensure compliance with regulations
• Debug technical issues

3. Data Protection and Security

3.1 Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and analytics

You may request deletion of your data at any time by contacting us.

4. Information Sharing and Disclosure

4.1 We Do NOT Share

4.2 Third-Party Service Providers

We share information with trusted service providers who help us operate our platform:

• Supabase: Database, authentication, and cloud storage services
• Firebase (Google): Push notifications and analytics
• Evolution API: WhatsApp messaging services
• Payment Processors: Instapay and other payment gateways for secure transactions
• Cloud Infrastructure: Hosting and data storage providers

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.3 Limited Sharing

We may share information only in these circumstances:

• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets
• Protection: To protect rights, property, or safety of users or the public
• Consent: When you explicitly authorize sharing

5. Mobile App Permissions

Our mobile app requests the following permissions. You can grant or deny these permissions, and revoke them at any time through your device settings:

5.1 Location

• Purpose: Show nearby properties on maps, track property visits
• When Used: Only when you use map features or location-based services
• Data Collected: GPS coordinates, approximate location

5.2 Camera

• Purpose: Capture property photos and documents
• When Used: Only when you choose to take a photo
• Data Collected: Images you capture (stored securely)

5.3 Photos/Media

• Purpose: Select and attach property images from your gallery
• When Used: Only when you choose to select photos
• Data Collected: Images you select (uploaded to our servers)

5.4 Contacts

• Purpose: Quickly access client contact information
• When Used: Only when you choose to import contacts
• Data Collected: Contact names and phone numbers (used locally, not uploaded unless you explicitly share)

5.5 Calendar

• Purpose: Schedule meetings and create reminders
• When Used: Only when you create calendar events
• Data Collected: Meeting dates, times, and descriptions

5.6 Microphone

• Purpose: Record voice notes for lead documentation
• When Used: Only when you choose to record audio
• Data Collected: Audio recordings (stored securely)

5.7 Notifications

• Purpose: Send push notifications for important updates
• When Used: For lead assignments, messages, and system notifications
• Data Collected: Device token for push notifications

5.8 Biometric Authentication

• Purpose: Secure login using Face ID, Touch ID, or fingerprint
• When Used: Only when you enable biometric login
• Data Collected: None - biometric data is stored locally on your device and never transmitted

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access: View and download your personal data
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your account and data
• Port: Export your data in a portable format
• Restrict: Limit how we process your information
• Object: Object to certain types of data processing

6.2 Mobile App Controls

• Manage app permissions through your device settings
• Opt out of push notifications in app settings
• Disable location tracking in app settings
• Control data sharing preferences
• Delete your account and all associated data

6.3 Communication Preferences

• Opt out of marketing emails
• Choose notification preferences
• Control data sharing settings

7. Third-Party Services and SDKs

Our app integrates with the following third-party services:

7.1 Supabase

• Purpose: Database, authentication, and cloud storage
• Data Shared: Account information, lead data, app usage data
• Privacy Policy: https://supabase.com/privacy

7.2 Firebase (Google)

• Purpose: Push notifications and analytics
• Data Shared: Device tokens, app usage analytics, crash reports
• Privacy Policy: https://firebase.google.com/support/privacy

7.3 Evolution API

• Purpose: WhatsApp messaging services
• Data Shared: WhatsApp messages, phone numbers, message metadata
• Note: Messages are processed through Evolution API to enable WhatsApp integration

7.4 Payment Processors

• Purpose: Process payments and subscriptions
• Data Shared: Payment information (handled securely by payment processors)
• Note: We do not store full payment card details

8. Data Transfer and International Processing

Your data may be processed in Egypt and other countries where our service providers operate, including:

• United States (Supabase, Firebase)
• European Union (some cloud services)
• Other countries where our service providers have data centers

We ensure appropriate safeguards are in place to protect your information in accordance with Egyptian data protection laws and international standards, including:

• Standard contractual clauses
• Data processing agreements
• Encryption and security measures

9. Children's Privacy

SaleMate is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

10. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for sensitive communications
• Secure authentication and authorization
• Regular security audits and vulnerability assessments
• Access controls and monitoring
• Secure data centers with physical security
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or new features. We will notify you of significant changes via:

• Email notification
• In-app notification
• Push notification (for major changes)

The "Last Updated" date at the top of this policy indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy, to exercise your rights, or to report a privacy concern, please contact us:

13. Compliance

SaleMate complies with:

• Egyptian Personal Data Protection Law
• General Data Protection Regulation (GDPR) for EU users
• California Consumer Privacy Act (CCPA) for California residents
• Google Play Store Data Safety requirements
• Apple App Store Privacy requirements